AI-Powered Surveillance Gets a Major Boost

Modern compliance teams are under increasing pressure to monitor more communication channels, faster, and with greater accuracy. From AI-generated content to globally distributed chat and collaboration tools, the scope of what's “in scope” keeps expanding. But resources often don’t.

That’s why Arctera Insight’s latest platform updates are designed to deliver operational oversight that scales with today’s complexity while helping teams reduce reviewer fatigue, surface risk faster, and maintain defensibility across AI, email, chat, and voice and video.

Capture and Control AI-Generated Communications:

AI tools like Microsoft Copilot and ChatGPT are rapidly becoming part of daily business. But when that content influences decision-making or client interaction, it becomes subject to regulatory scrutiny. Compliance teams need to ensure these chats or prompts are captured, reviewed, and governed with the same rigor as email or messaging platforms.

Arctera now enables you to capture and monitor AI-generated communications with the same rigor applied to traditional channels. This ensures oversight programs stay aligned with both regulatory expectations and emerging risks.

What’s New:

• Capture prompts and outputs from tools like ChatGPT and Copilot
• Monitor content for prompt misuse, sensitive language, or risk exposure
• AI content is fully integrated into your existing review workflows

Read more on our "A New Model for Oversight in the AI Era" blog.

Translation That Keeps Global Review Moving:

Supervising communication across a global workforce brings language complexity. Delays, manual processes, or incomplete translations create risk. To support more consistent and efficient reviews across regions, Arctera’s translation capabilities have been upgraded to handle large volumes of content and support high-precision review workflows.

These enhancements allow reviewers to confidently and quickly translate content from multiple sources and languages, making global oversight faster and more accurate.

Key Enhancements:

• Translate content over 50,000 characters without truncation
• Apply translation to email, collaboration, and chat platforms
• Translate only the necessary content using snippet-level controls

Streamlined Supervision for High Volume Review:

Reviewers manage thousands of messages weekly, and even small workflow improvements can have a big impact. Slow interfaces and extra steps not only delay review but also introduce risk and inconsistency. Arctera’s updated UI and functionality are built to help reviewers work faster, stay focused, and reduce fatigue — while strengthening auditability and team-wide visibility.

These enhancements simplify supervision tasks, increase productivity, and improve the accuracy and consistency of decisions across the team.

What’s New:

• Clean, icon-based interface with reduced screen clutter
• Dynamic labeling applies instantly without extra clicks
• Item history logs show who previewed what and when
• Custom Groups enable focused monitoring of teams or individuals without IT support
• OCR-powered text preview displays content from image files, with hotword and tag stats

Data-Driven Oversight with Expanded Reporting:

Effective oversight isn’t just about capturing content — it’s about understanding how it's being reviewed, where attention is focused, and how reviewers are performing. Arctera’s enhanced reporting capabilities give compliance leaders the data they need to tune programs, coach teams, and improve detection precision.

These insights help you reduce false positives, demonstrate defensibility, and make faster, more informed compliance decisions.

Key Additions:

• Reviewer Assessment Metrics to track reviewer accuracy and trends
• Hotword Effectiveness Reports to identify over or underperforming terms
• Expanded API endpoints for user role mapping, reviewer assignments, and monitored employees
• Optional IP restriction removal for secure yet flexible access to reporting data

Policy Intelligence Built for Real-World Risk:

Detection is only as good as the rules behind it. To help compliance teams stay ahead of new regulations and evolving communication styles, we’ve improved Arctera’s policy engine, tagging system, and classification logic. These enhancements make policy management more efficient, more accurate, and easier to scale across business lines and jurisdictions.

By improving detection quality and reducing classification noise, these updates make it easier for teams to focus on what truly matters.

Highlights:

• New Audit Viewer to search and track policy and tag changes by user and timestamp
• Improved language detection engine for faster, more accurate classification
• Index exclusions to prevent irrelevant terms from skewing results
• Preset Tags to automatically identify and flag classification errors
• Streamlined policy console navigation with enhanced logic for nested conditions

We’ve also released 6 new built-in policies to support a wide range of compliance needs, including:

• Personal Email Domains
• Māori Te Mana Raraunga Privacy
• U.S. State Privacy Laws such as Florida SB 264, Kentucky CDPA, New Hampshire CDPA, and New Jersey DPL

Don’t Miss: "Rise Above the Noise with Smarter Classification" webinar.

Live Webinar | Thursday, August 28 at 11:00am ET

Join Arctera and Ameriprise Financial to learn how advanced classification helps compliance teams reduce false positives, prioritize risk, and streamline review across email, chat, Zoom, and more.

Register now to see how smarter classification powers smarter supervision.

Ready to Rise Above Complexity?

If you're managing a high volume of communication with limited resources, these updates are built for you. Arctera helps you rise above review fatigue and maintain confidence in your compliance program.

Let’s talk.
Reach out to your Arctera rep or contact us for a tailored walkthrough.