Backup Exec Invites Customers and Channel Partners to Join the Program for Arctera Customer Engagement (PACE)

Want to enhance your Arctera Backup Exec experience? Share your insights and feedback to help us improve and innovate. In return, gain exclusive engagement opportunities, valuable information, and rewards!

In the Backup Exec team, we believe the best products are built with, not just for our customers and partners. That’s why we’re excited to introduce the Program for Arctera Customer Engagement (PACE), an initiative that places you, our users, at the heart of everything we do.

At the heart of innovation, PACE brings together Backup Exec engineers and our customers to develop solutions that truly meet your needs. This unique program enables backup administrators, our partners, and other technology enthusiasts to collaborate closely with Arctera Backup Exec product teams, ensuring that our solution address the specific requirements of our global customers.

What is PACE?

Program for Arctera Customer Engagement provides unique opportunities of engagement for our customers and partners to engage with our product and engineering teams during the development phase of upcoming product releases.

Note that PACE is not a marketing or support program, it is an engineering program. Engineers or product managers engage customers to better understand user pain points, requirements, and recommendations for enhancements.

Who should join? 

With PACE, we're embarking on a bold new chapter of co-innovation with our customers and partners. Whether you're a long-time customer, a trusted partner, or just getting started with us, this program is your gateway to influence how our products evolve.

What are the benefits of joining? 

PACE is a mutually beneficial program. Members who demonstrate active commitment to the program by sharing their insights and feedback to help us improve and innovate will gain exclusive engagement opportunities, valuable information, and rewards! With PACE, you’ll be able to:

• Participate in meaningful product interactions like demos, 1:1 interviews, feedback sessions, and usability testing

• Gain early access to sneak previews of features in design or development

• Connect directly with the Backup Exec product team

• Earn incentives based on your active engagement

We’re building the future of data protection with your insights, challenges, and goals in mind. Let’s build it together.

How can I join?

If that sounds appealing to you, and you think you have the chops for it, come out to https://pace.arctera.io to register and join.

Arctera Backup Exec team is made up of creative people who work hard to create innovative solutions that solve real problems. We need all our customers and channel partners to join PACE and work together developing solutions that better address market needs and result in product improvements. What we learn from you via the PACE conversations is important and goes into crafting the next version of Backup Exec.